CIEL Healthcare

2

COUNTRIES

3

HOSPITALS

20

PRIMARY AND SECONDARY CARE CLINICS

3

MAIN CENTRAL LABORATORIES

32

C-LAB COLLECTION CENTRES

2,170

EMPLOYEES

CLUSTER REVENUE

MUR 3,562M

2021: MUR 2,995M

EBITDA

MUR 817M

2021: MUR 557M

PROFIT AFTER TAX

MUR 432M

2021: MUR 296M

MARKET DYNAMICS
AND OUTLOOK

Hélène Echevin

Chief Executive Officer of C-Care Limited discusses performance and operating context.

PERFORMANCE & STRATEGY

Progress Report for FY22	Priorities for FY23
Consolidate C-Care brand equity	Finalise rebranding and new communication strategy

Progress Report for FY22	Priorities for FY23
C-Care Darné renovation Oncology unit project started Start of construction of the new C-Care Clinic in Grand Baie Accelerate digital journey and leverage business intelligence tools to drive efficiencies Continue to focus on patient care and quality across operations Continue to improve clinical and non-clinical procedures in view of Comprehensive Health Knowledge System (CHKS) CHKS certification in progress for C-Care Launched nursing school in partnership with Charles Telfair Institute	Quality strategy: Comprehensive Health Knowledge System (CHKS) Accreditation obtained C-Care App: Launch C-Lab: Increase number of collection centres C-Care Darné renovation of levels, maternity ward and new wellness centre and oncology unit C-Care Grand Baie: Work in Progess C-Care Tamarin: Relocalisation

Progress Report for FY22

Priorities for FY23

C-Care Darné renovation
Oncology unit project started
Start of construction of the new C-Care Clinic in Grand Baie
Accelerate digital journey and leverage business intelligence tools to drive efficiencies
Continue to focus on patient care and quality across operations
Continue to improve clinical and non-clinical procedures in view of Comprehensive Health Knowledge System (CHKS)
CHKS certification in progress for C-Care
Launched nursing school in partnership with Charles Telfair Institute

Quality strategy: Comprehensive Health Knowledge System (CHKS) Accreditation obtained
C-Care App: Launch
C-Lab: Increase number of collection centres
C-Care Darné renovation of levels, maternity ward and new wellness centre and oncology unit
C-Care Grand Baie: Work in Progess
C-Care Tamarin: Relocalisation

Progress Report for FY22	Priorities for FY23
Successful re-branding Revamping of hospital Revamping of Jinja Clinic Drive occupancy and asset utilisation Launch of C-Lab Uganda: In-house laboratory operations Successful exit from insurance business	Continue to increase volumes and asset utilisation e.g. CT scan C-Care IHK: Maternity ward renovation C-Care Clinic: Renovations and relocations

Progress Report for FY22	Priorities for FY23
The Ugandan market continues to benefit from its newly launched laboratory activities under C-Lab Uganda	Uganda: Opening of eight new collection centres Mauritius: continue to grow the C-Lab footprint

ESG COMMITMENTS

CARBON ACCOUNTING AND MANAGEMENT TOOL PROJECT

The project consists in assessing the carbon footprint of C-Care (International) Ltd. The full assessment will be carried out in March 2023 by an external organisation.

ACT FOR YOUR COMMUNITY

Our CSR framework is being finalised and will be completed end of 2022. It aims to support vulnerable groups of people in our community, with a specific attention to adults and children suffering from diabetes (the main non-communicable disease in Mauritius).

Our goal is to give back to the community and democratise access to quality healthcare through free screening services and engaging NGOs on training programmes.

IDENTIFIED RISKS AND MITIGATION

STRATEGIC

• New entrants in the market

• Lack of clinical staff (nurses)

• Purchasing power caused by high inflation

FINANCIAL

• Risk of recession affecting revenue

• Inflation increasing cost base and not being able to pass this on to customers

OPERATIONAL

• Recruiting and retaining talents

COMPLIANCE – HEALTH & SAFETY

• Risk of data breaches